/* ============================================
   WPP TRACKING - Chat Professional CSS v2.0
   SCOPED: #chatContainer
   Light mode default, dark with .chat-dark
   ============================================ */
@import url('https://fonts.googleapis.com/css2?family=DM+Sans:ital,opsz,wght@0,9..40,300;0,9..40,400;0,9..40,500;0,9..40,600;0,9..40,700;1,9..40,400&display=swap');

/* ── LIGHT (default) ─────────────────────── */
#chatContainer {
    --c-bg: #eae6df;
    --c-surface: #ffffff;
    --c-surface-2: #f0f2f5;
    --c-surface-3: #e9edef;
    --c-border: #e2e8f0;
    --c-border-hover: #cbd5e1;
    --c-text: #111b21;
    --c-text-2: #54656f;
    --c-text-3: #8696a0;
    --c-green: #00a884;
    --c-green-dk: #008069;
    --c-green-soft: rgba(0,168,132,0.08);
    --c-blue: #027eb5;
    --c-blue-soft: rgba(2,126,181,0.08);
    --c-red: #dc3545;
    --c-red-soft: rgba(220,53,69,0.06);
    --c-yellow: #e68a00;
    --c-yellow-soft: rgba(230,138,0,0.08);
    --c-msg-out: #d9fdd3;
    --c-msg-in: #ffffff;
    --c-sidebar-w: 340px;
    --c-panel-w: 300px;
    --c-radius: 8px;
    --c-radius-sm: 6px;
    --c-radius-lg: 12px;
    --c-shadow: 0 1px 3px rgba(0,0,0,0.08);
    --c-font: 'DM Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
    --c-transition: .15s ease;
    --c-chat-pattern: url("data:image/svg+xml,%3Csvg width='400' height='400' xmlns='http://www.w3.org/2000/svg'%3E%3Cdefs%3E%3Cpattern id='p' width='40' height='40' patternUnits='userSpaceOnUse'%3E%3Cpath d='M20 2a1 1 0 110 2 1 1 0 010-2z' fill='%23000' fill-opacity='.04'/%3E%3C/pattern%3E%3C/defs%3E%3Crect fill='url(%23p)' width='400' height='400'/%3E%3C/svg%3E");
}

/* ── DARK ─────────────────────────────────── */
#chatContainer.chat-dark {
    --c-bg: #0b141a;
    --c-surface: #111b21;
    --c-surface-2: #1f2c34;
    --c-surface-3: #233138;
    --c-border: #2a3942;
    --c-border-hover: #3b4a54;
    --c-text: #e9edef;
    --c-text-2: #8696a0;
    --c-text-3: #667781;
    --c-green: #00a884;
    --c-green-dk: #00a884;
    --c-green-soft: rgba(0,168,132,0.15);
    --c-blue: #53bdeb;
    --c-blue-soft: rgba(83,189,235,0.12);
    --c-red: #ea4859;
    --c-red-soft: rgba(234,72,89,0.12);
    --c-yellow: #f7c948;
    --c-yellow-soft: rgba(247,201,72,0.1);
    --c-msg-out: #005c4b;
    --c-msg-in: #1f2c34;
    --c-chat-pattern: none;
}

/* ============================================
   LAYOUT
   ============================================ */
#chatContainer{display:flex;height:100%;width:100%;font-family:var(--c-font);font-size:14px;color:var(--c-text);background:var(--c-bg);position:relative;overflow:hidden;line-height:1.45;-webkit-font-smoothing:antialiased}
#chatContainer *{box-sizing:border-box;margin:0;padding:0}
#chatContainer button{font-family:var(--c-font);cursor:pointer;border:none;outline:none;background:transparent;color:inherit;font-size:inherit;line-height:inherit;-webkit-appearance:none;appearance:none}
#chatContainer input,#chatContainer textarea,#chatContainer select{font-family:var(--c-font)}
.tab-content #chatContainer{border-radius:var(--c-radius-lg)}

/* ============================================
   SIDEBAR
   ============================================ */
#chatContainer .chat-sidebar{width:var(--c-sidebar-w);min-width:var(--c-sidebar-w);background:var(--c-surface);border-right:1px solid var(--c-border);display:flex;flex-direction:column;overflow:hidden;z-index:2}
#chatContainer .chat-sidebar-header{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;background:var(--c-surface);border-bottom:1px solid var(--c-border);min-height:54px}
#chatContainer .chat-sidebar-header h2{font-size:.95rem;font-weight:700;color:var(--c-text);letter-spacing:-.01em}
#chatContainer .header-actions{display:flex;gap:2px;align-items:center}

/* ── Icon buttons ── */
#chatContainer .btn-icon{width:34px;height:34px;display:flex;align-items:center;justify-content:center;border:none;background:transparent;color:var(--c-text-3);border-radius:50%;font-size:.95rem;transition:all var(--c-transition);position:relative}
#chatContainer .btn-icon:hover{background:var(--c-surface-2);color:var(--c-text)}
#chatContainer .btn-icon:active{transform:scale(.9)}

/* ── User bar ── */
#chatContainer .chat-user-bar{display:flex;align-items:center;gap:10px;padding:7px 14px;background:var(--c-green-soft);border-bottom:1px solid var(--c-border);min-height:0}
#chatContainer .chat-user-bar:empty{display:none}
#chatContainer .chat-user-avatar{width:28px;height:28px;border-radius:50%;background:var(--c-green);color:#fff;display:flex;align-items:center;justify-content:center;font-size:.7rem;font-weight:700;flex-shrink:0}
#chatContainer .chat-user-name{font-weight:600;font-size:.78rem;color:var(--c-text);flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
#chatContainer .chat-user-status{font-size:.68rem;color:var(--c-green);font-weight:600}

/* ============================================
   SECTIONS - compact vertical list
   ============================================ */
#chatContainer .chat-secoes{padding:4px 6px;border-bottom:1px solid var(--c-border);overflow-y:auto;flex-shrink:0;scrollbar-width:thin;display:flex;flex-direction:column;gap:1px}
#chatContainer .chat-secoes:has(.chat-secao-item:nth-child(9)){max-height:230px}
#chatContainer .chat-secao-item{display:flex;align-items:center;gap:8px;padding:6px 10px;border-radius:var(--c-radius);cursor:pointer;transition:all var(--c-transition);font-size:.8rem;color:var(--c-text-2);user-select:none;border:none;outline:none;background:transparent;width:100%;text-align:left;appearance:none;-webkit-appearance:none;line-height:1.3}
#chatContainer .chat-secao-item:hover{background:var(--c-surface-2);color:var(--c-text)}
#chatContainer .chat-secao-item.active{background:var(--c-green-soft);color:var(--c-green-dk);font-weight:600}
#chatContainer .secao-icone{font-size:.82rem;width:20px;text-align:center;flex-shrink:0}
#chatContainer .secao-nome{flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
#chatContainer .secao-count{font-size:.68rem;font-weight:600;color:var(--c-text-3);min-width:16px;text-align:right}
#chatContainer .secao-badge{background:var(--c-green);color:#fff;font-size:.6rem;font-weight:700;min-width:18px;height:18px;border-radius:9px;display:flex;align-items:center;justify-content:center;padding:0 5px}

/* ============================================
   SEARCH & FILTERS
   ============================================ */
#chatContainer .chat-search-area{padding:8px 12px;border-bottom:1px solid var(--c-border);flex-shrink:0}
#chatContainer .chat-search-wrapper{position:relative;display:flex;align-items:center}
#chatContainer .chat-search-wrapper .search-icon{position:absolute;left:10px;font-size:.72rem;opacity:.4;pointer-events:none}
#chatContainer .chat-search-wrapper input{width:100%;padding:8px 12px 8px 30px;border:1px solid var(--c-border);border-radius:20px;background:var(--c-surface-2);color:var(--c-text);font-size:.82rem;outline:none;transition:all var(--c-transition)}
#chatContainer .chat-search-wrapper input::placeholder{color:var(--c-text-3)}
#chatContainer .chat-search-wrapper input:focus{border-color:var(--c-green);box-shadow:0 0 0 2px var(--c-green-soft)}
#chatContainer .chat-filters{display:grid;grid-template-columns:1fr 1fr;gap:6px;margin-top:6px}
#chatContainer .chat-filters select{width:100%;padding:5px 8px;border:1px solid var(--c-border);border-radius:var(--c-radius-sm);background:var(--c-surface-2);color:var(--c-text-2);font-size:.72rem;outline:none;cursor:pointer;min-width:0}
#chatContainer .chat-filters select:focus{border-color:var(--c-green)}

/* ============================================
   BULK BAR
   ============================================ */
#chatContainer .chat-bulk-bar{display:flex;align-items:center;gap:6px;padding:8px 12px;background:var(--c-green-soft);border-bottom:2px solid var(--c-green);flex-shrink:0;flex-wrap:wrap}
#chatContainer .chat-bulk-bar:empty{display:none}
#chatContainer .bulk-count{font-size:.75rem;font-weight:700;color:var(--c-green-dk);white-space:nowrap}
#chatContainer .bulk-actions{display:flex;gap:4px;flex-wrap:wrap;flex:1}
#chatContainer .bulk-btn{padding:5px 12px;background:var(--c-green);color:#fff;border:none;border-radius:16px;font-size:.7rem;font-weight:600;cursor:pointer;white-space:nowrap;transition:all var(--c-transition);display:inline-flex;align-items:center;gap:3px}
#chatContainer .bulk-btn:hover{background:var(--c-green-dk);transform:translateY(-1px)}
#chatContainer .bulk-btn:active{transform:scale(.95)}
#chatContainer .bulk-btn.danger{background:var(--c-red)}
#chatContainer .bulk-btn.danger:hover{filter:brightness(1.1)}
#chatContainer .bulk-select{padding:4px 8px;border:1px solid var(--c-border);border-radius:var(--c-radius-sm);background:var(--c-surface);color:var(--c-text);font-size:.7rem;cursor:pointer}

/* ============================================
   CONTACTS LIST
   ============================================ */
#chatContainer .chat-contatos-lista{flex:1;overflow-y:auto;scrollbar-width:thin;scrollbar-color:var(--c-border) transparent}
#chatContainer .chat-contato{display:flex;align-items:center;gap:11px;padding:10px 14px;cursor:pointer;transition:background var(--c-transition);border-bottom:1px solid var(--c-border);position:relative}
#chatContainer .chat-contato:hover{background:var(--c-surface-2)}
#chatContainer .chat-contato.selected{background:var(--c-green-soft)}
#chatContainer .chat-contato.unread .contato-nome{font-weight:700}
#chatContainer .chat-contato.unread .contato-preview{color:var(--c-text)}
#chatContainer .chat-contato.checked{background:rgba(0,168,132,.06)}

#chatContainer .contato-avatar{width:42px;height:42px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:.95rem;font-weight:700;flex-shrink:0;transition:transform var(--c-transition)}
#chatContainer .chat-contato:hover .contato-avatar{transform:scale(1.04)}
#chatContainer .contato-body{flex:1;min-width:0;overflow:hidden}
#chatContainer .contato-row-top{display:flex;justify-content:space-between;align-items:baseline;gap:8px;margin-bottom:2px}
#chatContainer .contato-nome{font-weight:500;font-size:.85rem;color:var(--c-text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
#chatContainer .contato-data{font-size:.67rem;color:var(--c-text-3);white-space:nowrap;flex-shrink:0}
#chatContainer .chat-contato.unread .contato-data{color:var(--c-green);font-weight:600}
#chatContainer .contato-row-mid{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:2px}
#chatContainer .contato-preview{font-size:.78rem;color:var(--c-text-3);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1}
#chatContainer .contato-preview .msg-check{color:var(--c-blue);font-size:.68rem}
#chatContainer .contato-badge-unread{background:var(--c-green);color:#fff;font-size:.62rem;font-weight:700;min-width:18px;height:18px;border-radius:9px;display:flex;align-items:center;justify-content:center;padding:0 5px;flex-shrink:0}
#chatContainer .contato-row-bottom{display:flex;align-items:center;gap:4px;flex-wrap:wrap;margin-top:1px}
#chatContainer .contato-janela{width:7px;height:7px;border-radius:50%;flex-shrink:0}
#chatContainer .contato-janela.ativa{background:var(--c-green)}
#chatContainer .contato-janela.expirada{background:var(--c-text-3);opacity:.4}
#chatContainer .contato-campanha{font-size:.6rem;font-weight:600;color:var(--c-green);background:var(--c-green-soft);padding:1px 6px;border-radius:8px;max-width:120px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;text-transform:uppercase;letter-spacing:.02em}
#chatContainer .contato-agente{font-size:.6rem;color:var(--c-blue);background:var(--c-blue-soft);padding:1px 6px;border-radius:8px;font-weight:500}
#chatContainer .contato-tag-chip{font-size:.6rem;width:16px;height:16px;border-radius:50%;display:flex;align-items:center;justify-content:center}

/* Checkbox */
#chatContainer .contato-check{flex-shrink:0}
#chatContainer .bulk-checkbox{width:18px;height:18px;border:2px solid var(--c-text-3);border-radius:4px;display:flex;align-items:center;justify-content:center;transition:all var(--c-transition);font-size:.7rem}
#chatContainer .bulk-checkbox.checked{background:var(--c-green);border-color:var(--c-green);color:#fff}
#chatContainer .bulk-checkbox.checked::after{content:'✓'}

/* ============================================
   MAIN CONVERSATION AREA
   ============================================ */
#chatContainer .chat-main{flex:1;display:flex;flex-direction:column;min-width:0;position:relative;background:var(--c-bg);background-image:var(--c-chat-pattern)}

/* Placeholder */
#chatContainer .chat-placeholder{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;gap:10px;opacity:.6}
#chatContainer .chat-placeholder h2{font-weight:300;font-size:1.3rem;color:var(--c-text-2);letter-spacing:-.02em}
#chatContainer .chat-placeholder p{font-size:.82rem;color:var(--c-text-3)}
#chatContainer .chat-conversa{display:none;flex-direction:column;height:100%}
#chatContainer .chat-conversa.active{display:flex}

/* Conversation Header */
#chatContainer .chat-conversa-header{display:flex;align-items:center;padding:8px 14px;background:var(--c-surface);border-bottom:1px solid var(--c-border);gap:12px;min-height:54px;box-shadow:var(--c-shadow);z-index:1}
#chatContainer .conv-avatar{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:.9rem;font-weight:700;flex-shrink:0}
#chatContainer .conv-info{flex:1;min-width:0}
#chatContainer .conv-name{font-weight:600;font-size:.88rem;color:var(--c-text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
#chatContainer .conv-sub{font-size:.7rem;color:var(--c-text-3);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
#chatContainer .conv-actions{display:flex;align-items:center;gap:2px;flex-shrink:0}

/* Badges */
#chatContainer .conv-badge{display:inline-flex;align-items:center;gap:4px;padding:3px 10px;border-radius:12px;font-size:.67rem;font-weight:600;white-space:nowrap}
#chatContainer .conv-badge.secao{background:var(--c-surface-2);color:var(--c-text-2)}
#chatContainer .conv-badge.janela-ativa{background:var(--c-green-soft);color:var(--c-green-dk)}
#chatContainer .conv-badge.janela-ativa::before{content:'';width:6px;height:6px;border-radius:50%;background:var(--c-green)}
#chatContainer .conv-badge.janela-expirada{background:var(--c-red-soft);color:var(--c-red)}

/* ============================================
   MESSAGES
   ============================================ */
#chatContainer .chat-mensagens{flex:1;overflow-y:auto;padding:10px 48px;display:flex;flex-direction:column;gap:2px;scrollbar-width:thin;scrollbar-color:rgba(0,0,0,.12) transparent}

#chatContainer .msg{display:flex;margin-bottom:1px;animation:msgIn .2s ease}
@keyframes msgIn{from{opacity:0;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}
#chatContainer .msg-out{justify-content:flex-end}
#chatContainer .msg-in{justify-content:flex-start}

/* Bubble */
#chatContainer .msg-bubble{max-width:62%;padding:6px 8px 3px;border-radius:8px;position:relative;word-wrap:break-word;overflow-wrap:break-word;box-shadow:0 1px 1px rgba(0,0,0,.06)}
#chatContainer .msg-out .msg-bubble{background:var(--c-msg-out);border-top-right-radius:2px}
#chatContainer .msg-in .msg-bubble{background:var(--c-msg-in);border-top-left-radius:2px}
#chatContainer.chat-dark .msg-in .msg-bubble{border:1px solid var(--c-border)}

/* Text */
#chatContainer .msg-text{font-size:.87rem;line-height:1.4;color:var(--c-text);padding:2px 4px}
#chatContainer .msg-text a{color:var(--c-blue);text-decoration:underline;text-underline-offset:2px}
#chatContainer .msg-text-muted{opacity:.5;font-style:italic}

/* Footer */
#chatContainer .msg-footer{display:flex;align-items:center;justify-content:flex-end;gap:3px;padding-top:0;margin-top:1px}
#chatContainer .msg-time{font-size:.64rem;color:var(--c-text-3);letter-spacing:.01em}
#chatContainer .msg-status{font-size:.7rem;letter-spacing:-1px}
#chatContainer .msg-status.sent{color:var(--c-text-3)}
#chatContainer .msg-status.delivered{color:var(--c-text-3)}
#chatContainer .msg-status.read{color:#53bdeb}
#chatContainer .msg-status.failed{color:var(--c-red);font-weight:700}

/* Date separator */
#chatContainer .msg-date-sep{display:flex;justify-content:center;padding:10px 0}
#chatContainer .msg-date-sep span{background:var(--c-surface);color:var(--c-text-2);padding:5px 14px;border-radius:8px;font-size:.72rem;font-weight:500;box-shadow:var(--c-shadow)}

/* ── Media ── */
#chatContainer .msg-media-img{max-width:100%;max-height:300px;border-radius:6px;cursor:pointer;display:block;object-fit:cover;transition:transform var(--c-transition)}
#chatContainer .msg-media-img:hover{transform:scale(1.02)}
#chatContainer .msg-media-video{max-width:100%;max-height:280px;border-radius:6px;display:block;background:#000}
#chatContainer .msg-media-audio{height:36px;width:220px;max-width:100%;border-radius:18px}
#chatContainer .msg-audio-wrapper{display:flex;align-items:center;gap:8px;padding:4px 0}
#chatContainer .msg-audio-wrapper .audio-icon{width:32px;height:32px;background:var(--c-green);border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:.85rem;flex-shrink:0}
#chatContainer .msg-sticker{max-width:140px;max-height:140px;display:block}
#chatContainer .msg-caption{font-size:.82rem;color:var(--c-text);padding:4px 4px 0;line-height:1.35}

/* Document */
#chatContainer .msg-document{display:flex;align-items:center;gap:10px;padding:10px 12px;background:var(--c-surface-2);border:1px solid var(--c-border);border-radius:var(--c-radius);text-decoration:none;color:var(--c-text);transition:all var(--c-transition);min-width:180px}
#chatContainer .msg-document:hover{background:var(--c-surface-3);border-color:var(--c-border-hover)}
#chatContainer .msg-document .doc-icon{font-size:1.5rem;flex-shrink:0}
#chatContainer .msg-document .doc-info{display:flex;flex-direction:column;min-width:0}
#chatContainer .msg-document .doc-name{font-size:.8rem;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
#chatContainer .msg-document .doc-action{font-size:.67rem;color:var(--c-blue);font-weight:500}

/* Location */
#chatContainer .msg-location{display:flex;align-items:center;gap:10px;padding:10px 12px;background:var(--c-surface-2);border:1px solid var(--c-border);border-radius:var(--c-radius);text-decoration:none;color:var(--c-text);transition:all var(--c-transition)}
#chatContainer .msg-location:hover{background:var(--c-surface-3)}
#chatContainer .msg-location .loc-icon{font-size:1.3rem}
#chatContainer .msg-location .loc-info{display:flex;flex-direction:column}
#chatContainer .msg-location .loc-label{font-size:.82rem;font-weight:500}
#chatContainer .msg-location .loc-coords{font-size:.67rem;color:var(--c-text-3)}

/* Contact / Interactive */
#chatContainer .msg-contact,#chatContainer .msg-interactive{display:flex;align-items:center;gap:8px;padding:4px;font-size:.85rem}
#chatContainer .msg-contact .contact-icon,#chatContainer .msg-interactive .inter-icon{font-size:1.1rem}

/* Reaction */
#chatContainer .msg-reaction{font-size:1.8rem;padding:4px}

/* Media placeholder (no URL available) */
#chatContainer .msg-media-placeholder{display:flex;flex-direction:column;align-items:center;gap:3px;padding:14px 20px;background:var(--c-surface-2);border:1.5px dashed var(--c-border-hover);border-radius:var(--c-radius);text-align:center;min-width:150px}
#chatContainer .msg-media-placeholder .mp-icon{font-size:1.5rem;opacity:.7}
#chatContainer .msg-media-placeholder .mp-label{font-size:.8rem;font-weight:500;color:var(--c-text-2)}
#chatContainer .msg-media-placeholder .mp-sub{font-size:.65rem;color:var(--c-text-3);max-width:160px;line-height:1.3}

/* Compact audio player (WhatsApp style) */
#chatContainer .audio-player{display:flex;align-items:center;gap:8px;padding:6px 10px;min-width:220px;max-width:320px;background:transparent;border-radius:20px}
#chatContainer .ap-play{width:34px;height:34px;border-radius:50%;background:var(--c-green);color:#fff;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:all var(--c-transition);border:none;cursor:pointer;padding:0}
#chatContainer .ap-play:hover{background:var(--c-green-dk);transform:scale(1.08)}
#chatContainer .ap-play:active{transform:scale(.92)}
#chatContainer .ap-track{flex:1;position:relative;height:4px;background:var(--c-border);border-radius:2px;overflow:visible}
#chatContainer .ap-progress{position:absolute;left:0;top:0;height:100%;background:var(--c-green);border-radius:2px;pointer-events:none;transition:width .1s linear}
#chatContainer .ap-seek{position:absolute;top:-6px;left:0;width:100%;height:16px;margin:0;opacity:0;cursor:pointer;z-index:2;-webkit-appearance:none;appearance:none}
#chatContainer .ap-time{font-size:.68rem;color:var(--c-text-3);min-width:32px;text-align:right;font-variant-numeric:tabular-nums;flex-shrink:0}
#chatContainer .audio-player audio{display:none}

/* Media link fallback (video/audio that can't stream inline) */
#chatContainer .msg-media-link{display:flex;align-items:center;gap:10px;padding:12px 16px;background:var(--c-surface-2);border:1px solid var(--c-border);border-radius:var(--c-radius);text-decoration:none;color:var(--c-text);transition:all var(--c-transition);min-width:200px}
#chatContainer .msg-media-link:hover{background:var(--c-surface-3);border-color:var(--c-green);transform:translateY(-1px);box-shadow:var(--c-shadow)}
#chatContainer .msg-media-link .mml-icon{font-size:1.6rem;width:40px;height:40px;background:var(--c-green-soft);border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0}
#chatContainer .msg-media-link .mml-info{display:flex;flex-direction:column;min-width:0}
#chatContainer .msg-media-link .mml-label{font-size:.82rem;font-weight:600;color:var(--c-text)}
#chatContainer .msg-media-link .mml-action{font-size:.7rem;color:var(--c-green);font-weight:500}
#chatContainer .msg-video-wrap,#chatContainer .msg-audio-wrap{min-width:0}

/* Template badge */
#chatContainer .msg-template{padding:2px 0}
#chatContainer .msg-template-badge{font-size:.63rem;font-weight:700;color:var(--c-blue);opacity:.8;margin-bottom:2px;text-transform:uppercase;letter-spacing:.03em}
#chatContainer .msg-is-template .msg-bubble{border-left:3px solid var(--c-blue)}
#chatContainer .msg-button-reply{font-size:.85rem;padding:4px 0}

/* Botões do template (quick_reply) */
#chatContainer .msg-template-buttons{
    display:flex;
    flex-direction:column;
    gap:4px;
    margin-top:8px;
    padding-top:8px;
    border-top:1px solid rgba(0,0,0,.08);
}
#chatContainer .msg-template-btn{
    display:flex;
    align-items:center;
    justify-content:center;
    padding:8px 12px;
    background:rgba(255,255,255,.6);
    border:1px solid rgba(0,0,0,.1);
    border-radius:8px;
    font-size:.85rem;
    font-weight:500;
    color:var(--c-blue, #0284c7);
    cursor:default;
    transition:background .15s;
}
#chatContainer .chat-dark .msg-template-btn{
    background:rgba(255,255,255,.08);
    border-color:rgba(255,255,255,.15);
    color:#7dd3fc;
}
#chatContainer .chat-dark .msg-template-buttons{
    border-top-color:rgba(255,255,255,.1);
}

/* ============================================
   WINDOW EXPIRED
   ============================================ */
#chatContainer .chat-window-expired{display:none;align-items:center;gap:10px;padding:10px 16px;background:var(--c-yellow-soft);border-top:1px solid rgba(230,138,0,.2);font-size:.8rem;color:var(--c-yellow)}
#chatContainer .chat-window-expired.show{display:flex}
#chatContainer .btn-template{padding:7px 16px;background:var(--c-green);color:#fff;border:none;border-radius:20px;font-size:.75rem;font-weight:600;cursor:pointer;white-space:nowrap;transition:all var(--c-transition);box-shadow:0 2px 6px rgba(0,168,132,.25)}
#chatContainer .btn-template:hover{background:var(--c-green-dk);transform:translateY(-1px)}

/* ============================================
   INPUT AREA
   ============================================ */
#chatContainer .chat-input-area{display:flex;align-items:flex-end;gap:8px;padding:8px 12px;background:var(--c-surface);border-top:1px solid var(--c-border)}

/* Attach button */
#chatContainer .chat-btn-attach{width:42px;height:42px;border:none;background:var(--c-surface-2);color:var(--c-text-2);border-radius:50%;font-size:1.15rem;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all var(--c-transition);flex-shrink:0}
#chatContainer .chat-btn-attach:hover{background:var(--c-surface-3);color:var(--c-green);transform:rotate(20deg) scale(1.05)}
#chatContainer .chat-btn-attach:active{transform:scale(.9)}

/* Textarea */
#chatContainer .chat-input-wrapper{flex:1;position:relative}
#chatContainer .chat-input-wrapper textarea{width:100%;padding:10px 14px;border:1px solid var(--c-border);border-radius:22px;background:var(--c-surface-2);color:var(--c-text);font-size:.87rem;line-height:1.4;resize:none;outline:none;max-height:120px;transition:border-color var(--c-transition),box-shadow var(--c-transition)}
#chatContainer .chat-input-wrapper textarea::placeholder{color:var(--c-text-3)}
#chatContainer .chat-input-wrapper textarea:focus{border-color:var(--c-green);box-shadow:0 0 0 3px var(--c-green-soft)}

/* Send button */
#chatContainer .chat-btn-send{width:42px;height:42px;border:none;background:var(--c-green);color:#fff;border-radius:50%;font-size:1.2rem;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all var(--c-transition);flex-shrink:0;box-shadow:0 2px 8px rgba(0,168,132,.3)}
#chatContainer .chat-btn-send:hover{background:var(--c-green-dk);transform:scale(1.08);box-shadow:0 4px 12px rgba(0,168,132,.4)}
#chatContainer .chat-btn-send:active{transform:scale(.92)}

/* ============================================
   CRM PANEL
   ============================================ */
#chatContainer .chat-painel-crm{width:0;background:var(--c-surface);border-left:1px solid var(--c-border);display:flex;flex-direction:column;overflow:hidden;transition:width .25s ease}
#chatContainer .chat-painel-crm.open{width:var(--c-panel-w);min-width:var(--c-panel-w)}
#chatContainer .crm-header{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;background:var(--c-surface);border-bottom:1px solid var(--c-border);min-height:54px}
#chatContainer .crm-header h3{font-size:.88rem;font-weight:600}
#chatContainer .crm-close{width:28px;height:28px;border:none;background:transparent;color:var(--c-text-3);border-radius:50%;font-size:1rem;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all var(--c-transition)}
#chatContainer .crm-close:hover{background:var(--c-surface-2);color:var(--c-text)}
#chatContainer .crm-body{flex:1;overflow-y:auto;padding:12px;scrollbar-width:thin}
#chatContainer .crm-section{margin-bottom:14px}
#chatContainer .crm-section-title{font-size:.66rem;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--c-text-3);margin-bottom:8px}
#chatContainer .crm-contact-name{font-size:1rem;font-weight:700;margin-bottom:4px}
#chatContainer .crm-contact-number{font-size:.8rem;color:var(--c-text-2);margin-bottom:2px}
#chatContainer .crm-contact-campaign,#chatContainer .crm-contact-unit{font-size:.73rem;color:var(--c-text-3)}
#chatContainer .crm-select{width:100%;padding:7px 10px;border:1px solid var(--c-border);border-radius:var(--c-radius-sm);background:var(--c-surface-2);color:var(--c-text);font-size:.78rem;outline:none;cursor:pointer}
#chatContainer .crm-select:focus{border-color:var(--c-green)}
#chatContainer .crm-nota{padding:8px 10px;background:var(--c-surface-2);border-radius:var(--c-radius-sm);margin-bottom:6px;font-size:.78rem;border-left:3px solid var(--c-green)}
#chatContainer .crm-nota-author{font-weight:600;font-size:.68rem;color:var(--c-green);margin-bottom:2px}
#chatContainer .crm-nota-time{font-size:.6rem;color:var(--c-text-3)}
#chatContainer .crm-nota-text{line-height:1.35;color:var(--c-text)}
#chatContainer #chatNotaInput{width:100%;padding:8px 10px;border:1px solid var(--c-border);border-radius:var(--c-radius-sm);background:var(--c-surface-2);color:var(--c-text);font-size:.78rem;resize:vertical;outline:none}
#chatContainer #chatNotaInput:focus{border-color:var(--c-green)}
#chatContainer .crm-btn{padding:6px 14px;background:var(--c-green);color:#fff;border:none;border-radius:var(--c-radius-sm);font-size:.75rem;font-weight:600;cursor:pointer;transition:all var(--c-transition)}
#chatContainer .crm-btn:hover{background:var(--c-green-dk)}

/* ============================================
   MODALS
   ============================================ */
#chatContainer .chat-modal-overlay{display:none;position:absolute;inset:0;background:rgba(0,0,0,.45);backdrop-filter:blur(3px);z-index:100;align-items:center;justify-content:center}
#chatContainer .chat-modal-overlay.active{display:flex}
#chatContainer .chat-modal{background:var(--c-surface);border-radius:var(--c-radius-lg);width:420px;max-width:92%;max-height:80%;display:flex;flex-direction:column;overflow:hidden;box-shadow:0 8px 30px rgba(0,0,0,.15);animation:modalIn .2s ease}
@keyframes modalIn{from{opacity:0;transform:scale(.95) translateY(8px)}to{opacity:1;transform:scale(1) translateY(0)}}
#chatContainer .chat-modal-header{display:flex;align-items:center;justify-content:space-between;padding:14px 18px;border-bottom:1px solid var(--c-border)}
#chatContainer .chat-modal-header h3{font-size:.92rem;font-weight:600}
#chatContainer .chat-modal-close{width:28px;height:28px;border:none;background:transparent;color:var(--c-text-3);border-radius:50%;font-size:1.1rem;cursor:pointer;display:flex;align-items:center;justify-content:center}
#chatContainer .chat-modal-close:hover{background:var(--c-surface-2);color:var(--c-text)}
#chatContainer .chat-modal-body{flex:1;overflow-y:auto;padding:12px 18px}
#chatContainer .template-item{padding:10px 12px;border:1px solid var(--c-border);border-radius:var(--c-radius);margin-bottom:8px;cursor:pointer;transition:all var(--c-transition)}
#chatContainer .template-item:hover{background:var(--c-green-soft);border-color:var(--c-green)}
#chatContainer .template-nome{font-weight:600;font-size:.85rem;margin-bottom:3px}
#chatContainer .template-preview{font-size:.73rem;color:var(--c-text-3);line-height:1.3}

/* ============================================
   LOADING / EMPTY / VIEWER
   ============================================ */
#chatContainer .chat-loading{position:absolute;inset:0;background:rgba(255,255,255,.7);backdrop-filter:blur(3px);display:flex;align-items:center;justify-content:center;z-index:50}
#chatContainer.chat-dark .chat-loading{background:rgba(11,20,26,.7)}
#chatContainer .chat-loading-spinner{width:34px;height:34px;border:3px solid var(--c-border);border-top-color:var(--c-green);border-radius:50%;animation:chatSpin .6s linear infinite}
@keyframes chatSpin{to{transform:rotate(360deg)}}

#chatContainer .chat-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:40px 20px;text-align:center;opacity:.5}
#chatContainer .chat-empty-icon{font-size:2.2rem;margin-bottom:10px}
#chatContainer .chat-empty p{font-size:.82rem;color:var(--c-text-3)}

#chatContainer .chat-media-viewer{position:absolute;inset:0;background:rgba(0,0,0,.92);z-index:200;display:flex;align-items:center;justify-content:center}
#chatContainer .chat-media-viewer img{max-width:90%;max-height:90%;object-fit:contain;border-radius:4px}
#chatContainer .chat-media-viewer-close{position:absolute;top:14px;right:14px;width:38px;height:38px;background:rgba(255,255,255,.12);border:none;border-radius:50%;color:#fff;font-size:1.3rem;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .15s}
#chatContainer .chat-media-viewer-close:hover{background:rgba(255,255,255,.25)}

/* ============================================
   TOAST
   ============================================ */
.chat-toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%) translateY(80px);padding:10px 24px;border-radius:8px;font-family:'DM Sans',sans-serif;font-size:.82rem;font-weight:500;z-index:10000;transition:all .3s ease;box-shadow:0 4px 16px rgba(0,0,0,.18);pointer-events:none}
.chat-toast.show{transform:translateX(-50%) translateY(0);opacity:1}
.chat-toast-info{background:#1f2c34;color:#e9edef}
.chat-toast-success{background:#00a884;color:#fff}
.chat-toast-warning{background:#e68a00;color:#fff}
.chat-toast-error{background:#dc3545;color:#fff}

/* ============================================
   RESPONSIVE
   ============================================ */
@media(max-width:1100px){
    #chatContainer{--c-sidebar-w:290px;--c-panel-w:260px}
    #chatContainer .chat-mensagens{padding:8px 20px}
    #chatContainer .msg-bubble{max-width:75%}
}
@media(max-width:768px){
    #chatContainer{--c-sidebar-w:100%}
    #chatContainer .chat-sidebar{width:100%;min-width:100%;position:absolute;inset:0;z-index:10;transition:transform .25s ease}
    #chatContainer .chat-sidebar.hidden{transform:translateX(-100%)}
    #chatContainer .chat-main{position:absolute;inset:0;z-index:5}
    #chatContainer .chat-painel-crm.open{position:absolute;inset:0;width:100%;min-width:100%;z-index:15}
    #chatContainer .chat-mensagens{padding:6px 10px}
    #chatContainer .msg-bubble{max-width:85%}
}

/* ============================================
   SCROLLBAR
   ============================================ */
#chatContainer ::-webkit-scrollbar{width:5px}
#chatContainer ::-webkit-scrollbar-track{background:transparent}
#chatContainer ::-webkit-scrollbar-thumb{background:var(--c-border-hover);border-radius:3px}
#chatContainer ::-webkit-scrollbar-thumb:hover{background:var(--c-text-3)}